ARMELLE BROGAT
GSF Orion, Quality Coordinator
Being Quality Coordinator is a human adventure.
A food engineering graduate, I first worked in mass retail before joining GSF in 2001.
The role of Coordinator meant I could stay in contact with the world of food, but what really motivated me was the independence and dynamics of the role.
My role is one of support; I am a resource for my production company. I help them define their requirements and find the right information. I am there to deploy the quality, safety, hygiene and environment policy of GSF: explaining, helping and controlling its application.
Coordinators also have the chance to work on major projects affecting the entire Group.
First and foremost, I am a link in the internal communication chain, moving both upstream and downstream. I am in contact with the Group’s General Management, with my Regional Management and with our customers, and also with field agents.
Being quality coordinator is a human adventure. We operate at every level.
It is a job where you need to be very responsive, not be afraid of talking to people, you need to be curious about everything and open to your operational contacts. You are also free to take a great many initiatives.
GSF is a great Group with a strong name and values, but it is still a people-friendly place. The policy of in-house promotion means that the directors, even at the highest level, are still approachable and accessible.
Quality coordinator : 100% customer satisfaction
Reporting directly to the Regional Director, you roll-out and improve the integrated management system for several business units, applicable to all customer sites. You manage and coordinate the quality approach, from cleaners to General Management. You organise :
- management system tracking: dashboards, internal and cross audits, management reviews, documentary system, consistency with the Group’s policy,
- coordination of projects and action plans, information collection, indicator analysis, improvement proposals (preventive/corrective) with a view to obtaining customer satisfaction and remaining competitive on our markets,
- training management: search for organisations, programme adaptation, scheduling training actions, budget management, relations with contacts and customers: system presentation, satisfaction surveys, etc.
With a minimum of two years in higher education, you have a quality, safety and environment qualification. You know quality concepts and tools, the ISO 9001, ISO 14001 and ILO-OHS 2001 standards, sustainable development, audit methods.
Driven by a sense of service, you are very flexible in terms of working hours and travel (possibility of frequent trips and odd hours). Vehicle provided.
